LIFETIME WARRANTY ON FRAME AND FORK

WARRANTY | RETURN POLICY

WARRANTY 

If for some reason our product shows a defect in materials or workmanship during your warranty period, please mail our product department product@firstbikeafrica.co.za and we will respond within 24hours. If a defect is discovered during your warranty period we will, at our own discretion, REPAIR or REPLACE your product. Should we NOT be able to REPAIR or REPLACE we will offer a FULL REFUND. We will send our courier company to collect the defected product and deliver the replacement part/product at NO COST TO YOU. 
Kindly note that this warranty is only valid for goods returned in the original packaging. Should we receive the returned item NOT in the original state, we will keep the item in storage for one week until we have received the courier charge to be returned to you. In the event we do not receive the courier fee, we will sell the item as a second hand unit and the funds will be transferred to you. 
Our warranty DOES NOT cover:
  • Wear and tear
  • Misuse
  • Failure to follow instructions
  • Installation
  • Improper maintenance 
  • Worn wheels
  • Personal opinion dissatisfaction pertaining to functionality, features or aesthetics.
    The warranty is only valid to the original owner of purchase. We will unfortunately NOT accept transfer of warranty.
    Please be prepared to provide the product model, photographs and a description of the warranty issue. Some replacement parts may be available for purchase after this limited warranty expires.

     

     

    RETURN POLICY

    If you are not happy with the product and wish to return it, this can be done within 7 days provided that it has not been used, returned in the same packaging and is in a resalable condition.

    The cost to return the item to our warehouse is for the clients account.

    Refunds will be processed within 10 working days once we have received the item and the above criteria has been met.

    A store credit will be given for the amount less than R250.

    Please contact us on info@firstbikeafrica.co.za to request a refund.