RETURN POLICY

Returns & Exchanges Policy

We want you to be happy with your purchase. If you need to return or exchange an item, we’re happy to assist, provided the item meets the conditions below.

How to Request a Return or Exchange

Please email us at info@firstbikeafrica.co.za to request a return or exchange. Please include your order number and the reason for your request.

Returns & Exchanges

Returns and exchanges may be requested within 14 days of purchase.

To be eligible, the product must:

  • Be in its original packaging, with all original tags, stickers, accessories and packaging materials intact.
  • Be in perfect, resalable condition, with no damage, dirt, wear or signs of use.

Helmets may be tried on for sizing purposes, provided they remain in perfect, resalable condition with all tags, stickers and packaging intact. We recommend measuring your child's head before selecting a size, rather than relying on ages.

Returning an Item

The customer is responsible to return the item to us.
We are happy to assist with arranging a courier at the customer's expense.

All items are inspected upon receipt. A refund or exchange will only be processed once the item has been approved.

For defective products, please contact us before returning the item. We may request photos or other information to assess the issue. If the product is confirmed to be defective, FirstBIKE Africa will arrange the return courier.

Exchanges

  • The original item must be received and approved before the replacement is dispatched.
  • Any price difference must be settled before dispatch.
  • If the replacement costs less than the original item, the difference will be refunded.
  • FirstBIKE Africa will cover the courier cost of sending the replacement item.

Sale, Demo & Unboxed Items

Products specifically marked as Final Sale, including certain sale, demo, unboxed or imperfect-condition items, are not eligible for returns or exchanges, unless found to be defective.

Refunds

Approved refunds will be processed within 10 working days of receiving and approving the returned item.

Refunds will be made to the original payment method where possible.